These terms and conditions are effective from 4th August 2022. All previous terms and conditions are cancelled.
1.1 Please read these Terms and Conditions. They contain important information about the legal agreement between you and us with respect to the use of Betmate Ltd (Betmate) services. The Terms and Conditions also tell you (the customer) who we (Betmate) are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. We recommend that you print these Terms and Conditions so they are easily accessible for future reference.
1.2 If you, the player, do not agree with these Terms and Conditions then you should not open an account with Betmate or use any of our services.
1.3 If you use any Betmate services, then you will have to be deemed to have understood and accepted these terms.
1.4 Any reference to “you”, “your”, “user” or “customer” refers to any person who is a registered customer who uses Betmate services.
1.5 Any reference to “we”, “our”, “us” or “company” refers to Betmate Ltd, a limited liability company registered in England, with the company number 12612922, whose registered office is Office G03 12 Jordan Street, Baltic Triangle, Liverpool, England, L1 0BP.
1.6 Betmate are regulated and licensed by the United Kingdom Gambling Commission (UKGC), account number 57366. For more information, please contact the UKGC at https://www.gamblingcommission.gov.uk/.
1.6 We may need to change these Terms and Conditions to ensure ongoing compliance with applicable law and regulatory requirements. Minor changes will be updated in this document, labelled “Betmate Ltd Terms and Conditions”. Any significant changes will be informed to you via a message on the platform when you log into your account. You will be asked to review and accept the updated terms before using our services again.
1.7 We may be required to suspend or terminate the services due to regulatory or legal requirements or the requirements of the UK Gambling Commission.
1.8 We will regularly update our mobile application to the iOS and Play Store respectively. Depending on the update, you may be asked to update to the latest version before continuing to use our platform.
1.9 If you have any questions about these Terms and Conditions, please contact us at firstname.lastname@example.org.
2.1 You must be 18 years of age or older and be a resident of the United Kingdom to create a Betmate account and use our platform. It is illegal for anyone under the age of 18 or anyone who is not a resident of the United Kingdom to use our platform. If we discover that you are under 18 or that you are not a resident of the United Kingdom at any time then all of your active entries will be voided and your account will be closed. Your deposit monies will be refunded to you. Any and all winnings will be voided.
2.2. Accounts can only be opened via the mobile application. Requests to open an account in any other format will not be accepted.
2.3 We reserve the right to ask for proof of age and proof of residential address from any customer. Customer accounts may be suspended until satisfactory proof is received.
2.4 We may use third-party agencies to verify personal information. If we are unable to verify your details with our third-party agencies then we will ask you to submit proof of age, identity and address. The following documents are acceptable forms of verification:
2.4.1 For verifying your age and identity, we will require photo identification such as a valid copy of your passport, driving license or other government ID documentation.
2.4.2 For verifying your address, we will need a copy of a utility bill clearly showing your name and address, dated within the last 6 months.
2.5 You must ensure that the personal details you provide to us on opening your account are correct, complete and accurate. If you do not provide us with accurate details then your account may be suspended and all deposits and entry fees (and any resulting winnings) may be voided. If any of your personal details change, you can update them via “My Account” settings. If you need to change any of your personal details that are not available to change within the platform, then please contact us on email@example.com. You may be asked to provide documents confirming any change and your account may be suspended whilst we verify your new information.
2.8 You are only allowed to open and register one account with us. If we identify that two or more accounts are held by the same person then we reserve the right to restrict or close all accounts and cancel any outstanding bets. The ways in which we will identify potential multiple accounts may include but are not limited to - your name, date of birth, payment details and device type.
2.9 In the event that an amount is mistakenly credited to your account, we are entitled to make the appropriate adjustment to/from your account.
2.10 In the event that an amount is mistakenly credited to your account, and this money is withdrawn, then you must reimburse the amount immediately upon request.
2.11 We will not be liable for any loss that you incur as a result of an unauthorised person accessing your account. It is your responsibility to protect your account from people under the age of 18 and anyone else that is not you from accessing your account. We accept no liability resulting from its unauthorised use, whether fraudulent or otherwise.
3.1 Customer funds are held entirely separately from company funds in a customer account separated from our normal, day-to-day business accounts. We are required by our license to inform customers about what happens to funds which we hold on account for you in the event of insolvency (https://www.gamblingcommission.gov.uk/for-gambling-businesses/Compliance/General-compliance/What-you-need-to-tell-us/Protecting-customer-funds.aspx). Monies deposited with us are held in accounts separate from our company funds. These funds are not protected in the event of insolvency: not protected segregation.
3.2 You agree not to charge-back, reverse or otherwise cancel any deposits made into your account. If you chargeback any deposited funds, you will be eliminated from our platform. We may also close your account and terminate our relationship with you if you persistently breach our conditions. If you have any credit balance with us then you agree that we are entitled to deduct any associated costs e.g. bank charges from your account.
3.3 Each transaction carried out on our platform is recorded. For further details see the banking section, accessed via “My Account” within the platform.
3.4 It is your responsibility to account to the relevant tax authorities with respect to any taxation which may apply to your betting activity on our platform.
3.5 To participate with our services, you need to send money to us. We use third-party electronic payment processors to process all financial transactions. You authorise us to instruct our third-party payment processors to handle deposits and withdrawals from your account and agree that we may give instructions on your behalf in accordance with your requests or as a result of your activity with us.
3.6 You must not use our services for any purpose that can be classed as defamatory, abusive, obscene, unlawful, of a racist nature, sexist or other discriminatory nature which could cause offence. If you engage in any behaviour prohibited under this clause 3.6 then we reserve the right to close your account immediately.
3.7 Our services are for your personal use. Any commercial use of our services by you is not permitted unless we give you permission to do so.
4.1 All accounts are opened and transacted in Pound Sterling only.
4.2 Deposits and withdrawals can be made only by using debit cards registered to your name and address. You must be the rightful owner of money used to make deposits.
4.3 Due to administrative costs, the minimum amount you can deposit into your account is £5.00 and the minimum you can withdraw from your account in any single transaction is £20.00.
4.4 Withdrawals from your account will be processed immediately but the money can take up to 14 working days to reach your bank account, depending on the processing times of your bank or card holder.
4.5 Please note that your bank can take up to 5 working days to return withdrawals to your debit card. Our preferred method of payment is to return funds directly to the debit card which was used to deposit previously.
4.6 In relation to anti-money laundering regulations, we have the right to raise queries in relation to the source of customer funds placed on deposit. You agree to assist us with any additional due diligence request made by providing the information requested promptly. Further information that may be required includes evidence of how your account is funded, proof of your earnings etc. For example, if you are trying to deposit over £2,500 in any single transaction then we may put a stop on the transaction until we have obtained further information from you about the source of your funds.
We may suspend or terminate your account and pass on your information to the necessary regulatory authorities.
4.7 Our anti-money laundering regulatory obligations require us to perform further due diligence checks on customer withdrawals over certain threshold amounts. If this has not been covered at deposit.
4.8 Any queries with regards to our services should be directed to firstname.lastname@example.org. We will make every effort to resolve the matter in a mutually satisfactory manner.
4.9 If we suspect that you may have cheated or where there is suspicion around the integrity of behaviour then we may withhold payment of winnings pending the outcome of an investigation into the matter.
5.1 We reserve the right to suspend or close your account at any time for any reason set out in these terms and conditions. In addition, any violation of our services or service rules shall be deemed a breach of this agreement.
5.2 You have the right to close your account at any time. Once your account has been deleted, you cannot get it back. This means that if you have outstanding bets, these shall be forfeited and you will not receive any of the relevant outstanding monies.
5.3.1 Immediate, temporary or permanent withdrawal of your right to use our platform.
5.3.2 Immediate, temporary or permanent removal of any posting or material uploaded by you to the platform.
5.3.3 Disqualification from an active bet and cancelation of your right to claim any winnings.
5.3.4 Issue of a warning to you.
5.3.5 Disclosure of information to law enforcement authorities or third-party complainants as we reasonably feel is necessary or required.
5.3.6 Disclosure of your identity to any third-party who is claiming that any material posted or uploaded by you to our platform constitutes a violation of their intellectual property rights, rights to privacy or other legal rights.
5.4 The actions described in 5.3 are not limited and we may take any other action we reasonably deem necessary.
6.1 Entry fees and the allocation of prize winnings vary depending on the game type, number of entrants and the rules set by the creator of the game. See the specific game rules for more information on payout structures.
6.2 We reserve the right to decline the whole or part of any entry fee that you may attempt to pay to use our platform.
6.3 It is your responsibility to ensure that you understand the entry fee amount that will be taken from your account and that you have sufficient funds available in your account before you commit to paying the entry fee.
6.4 Entry fees that have already been paid to join or create a game are usually non-refundable, once you have agreed to join or create a game you cannot ask for your entry fee to be returned.
6.5 If any player initiates a charge-back, reversal or otherwise cancels their payment of their entry fees contrary to clause 2.3 then the total prize pool in respect of that pot will be reduced by the amount of that player’s entry fee. We will not charge our administration fee on any entry fees that have been removed from the prize pot.
6.6 If we have reason to believe that a series of entry fees paid by separate customers in respect of the same pot have been paid by or for the same individual or syndicate of individuals, we reserve the right to void all entry fees and without the payment of any winnings, pending the outcome of an investigation into the matter.
6.7 We reserve the right to alter, suspend or remove any of our services at any time, without prior notice.
7.1 We do not guarantee that our service will be free from bugs or viruses. Circumstances may arise where there is a fault or failure in one of our systems.
Example circumstances could include, but are not limited to:
7.1.1 When we incorrectly make a payment to you.
7.1.2 When we incorrectly calculate the winnings for a pot.
7.1.3 When we continue to accept entrants into a pot past the advertised cut-off date.
7.1.4 When we continue to accept entrants into a pot past the advertised maximum entrant limit.
7.2 When an error occurs, after a period of investigation and where possible, we will act to resolve the issue in a timely manner.
Example actions that could be taken include, but are not limited to:
7.2.1 Adjusting incorrectly altered balances.
7.2.2 Voiding and refunding entries to games that should not have been accessible.
7.2.3 Altering payout calculations.
7.2.4 Contacting you, when time allows, to provide you with information relating to the error and the steps that will be taken in response to it.
7.3 If you become aware of an error on any of our systems, you should inform us as soon as reasonably possible.
7.4 Continued exploitation of an error in our system may result in your account being suspended or terminated.
7.5 You agree that we shall not be liable for any money lost including loss of winnings that may arise as a result of a bug, fault or failure in our systems, or by an error made by you.
7.6 We reserve the right to void entire games, individual entrants and game outcomes where we deem it appropriate and in the collective best interest of the players in the pot.
8.1 All text, design, graphics, music, sound, imagery, video, the selection and arrangement thereof, software, underlying source code and all other material contained or forming and part of our mobile application and our website, including all intellectual property rights in the name “Betmate”, logos, designs, trademarks and other distinctive features of the brand are subject to copyright and other proprietary rights which are either owned by us or used by us under license agreement from third-party rights owners.
8.2 You must not copy, store, publish, rent, license, sell, distribute, alter, add to, delete, remove or tamper with any part of our mobile application or website, or any part of it that includes intellectual property rights affixed to the mobile application or website, any proprietary software comprising the mobile application or website and any software made available for download without our prior written consent.
8.3 Under no circumstances will the use of our mobile application or our website grant you any interest in intellectual property rights owned by us or owned by any of our third-parties.
8.4 Subject to these terms, to the extent that any material contained within the mobile application and website may be downloaded or printed then one copy of the downloadable material may be downloaded to a single device only solely for your own personal and non-commercial use on an entertainment basis only.
9.1 By reading these terms and conditions, you are agreeing that by using our services, there is a risk that you may, as well as winning money, lose money. You agree that your use of the services we provide is at your own risk and we accept no responsibility and shall not be liable for any consequences that are alleged to have occurred through your use, or misuse of the services provided by us.
9.2 You acknowledge that you have not relied on any statement, promise, representation, assurance or inducement made or given by or on behalf of us when opening an account or placing a bet.
9.3 We will not be liable for any customer, any loss or damage, whether in contract, tort, breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
9.3.1 Use of, or inability to use, our services.
9.3.2 Use of, or reliance on any content displayed via our services.
9.3.3 Failure of any equipment or software, wherever located or administered, or whether under our direct control or not, that may prevent the operation of our services, impede services, impede the placing of bets or the acceptance of bets, or prevent you from being able to contact us.
9.3.4 Loss of profits, sales, business, or revenue.
9.3.5 Business interruption.
9.3.6 Loss of anticipated savings.
9.3.7 Loss of business opportunities, goodwill or reputation.
9.3.8 Any indirect or consequential loss or damage.
9.4 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury resulting from our negligence, for fraud or where the exclusion or restriction is precluded by applicable law.
9.5 We will not be liable for any loss or damage caused by a virus, distributed denial of service attack, or any other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material to your use of our services or to your downloading of any content on it or on any website linked to it.
9.6 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
9.8 Nothing in these terms and conditions shall affect your statutory rights (which include, for example, that we will provide our services to a reasonable standard and within a reasonable time).
10.1 You may not assign or transfer any of your rights or obligations under these terms and conditions. We may at any time and in our sole discretion assign or transfer any of our rights or obligations under these terms and conditions to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries) and/or to any third-party in conjunction with the transfer of all or part of our business and assets. We will inform you of any transfer and assignment of a contract, whether in full or in part, on the platform and will require you to indicate that you accept the transfer and/or assignment before you continue to use our services.
11.1 If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and does not mean that you do not have to comply with these terms and conditions. If we do waive a default by you, we will only do so in writing, and that will not mean that we will waive any later default by you.
12.1 You agree to hold us and our subsidiaries, affiliates, officers, directors, agents and employees harmless from any liabilities, claims, losses, or damages (including legal fees), caused as a result of your negligence or other fault, that may arise as a result or in correlation with an inappropriate or unauthorised access to and use of the services by you or by anyone else using your account or breach by you of any of the terms and conditions stated.
13.1 You may link to our services, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
13.2 You must not establish a link in any way that suggests to other stakeholders that there is an association, approval or endorsement between us when none exists.
13.3 You must not establish a link to our services on any website that is not owned by you.
13.4 Our services must not be framed on any other site, nor may you create a link to any part of our site other than the home page, links to the app store or link to join or create a game.
13.5 We reserve the right to withdraw linking permission without notice.
14.1 Each of the provisions of these terms and conditions operates separately. If any provision (or part of a provision) of these terms and conditions is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in full force and effect.
15.1 These terms and conditions constitute the entire agreement between us and you in relation to your use of our services, and supersedes all prior agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
16.1 Where our software contains links and resources to external sources provided by third
parties, these are provided for informational purposes only. We do not have control over any of the content shown on any third party resource.
16.2 Except where explicitly stated, these terms and conditions are between you and us. They are not intended to give rights to any third party beneficiary. No third-party will have the rights to enforce any provision of these terms.